REFUND Support
Help for login, scanning receipts, uploading documents, reviewing expenses, and export questions.
Before Contacting Support
- Check that the device has an active internet connection.
- Make sure camera access is allowed in iOS Settings.
- Use the same username and password as in the REFUND web portal.
- Try signing out and signing in again if expenses do not refresh.
Information to Include
- Your username.
- The device model and iOS version.
- A short description of the action that failed.
- A screenshot, if the problem is visible on screen.
App Support
For account access, receipt scans, uploads, expense review, and exports, contact support by email.
Please send your request to info@primestone.ch.
Privacy
REFUND uses camera and photo access only to capture or upload receipt documents selected by the user.
No camera or photo library access is used in the background.